RACA - Privacy Policy

Last Updated: 08/05/2020

Thank you for your interest in RACA and our products. The protection of your personal data is very important to us. In this document we will inform you about our data protection policies.

Your data is encrypted using SSL (a network protocol for the secure transfer of data) when it is sent to us. Technical measures have been taken to ensure that our websites are protected against damage, destruction and unauthorized access.

In the following, we will inform you about the collection of personal data when using our website. Personal data is all data that refers to you personally, eg name, address, email addresses, user behavior.

I. Responsible for the RACA Information

RACA
Microsoft Azure
Google Firebase

II. Information on data processing

Obtaining general data when our website is opened

When our website is used for informational purposes only, that is, if no information is registered or transferred to us, we only obtain the personal data that your browser provides to our servers. If you want to view our website, we obtain the following data, which is technically necessary to display the website and ensure its stability and security, we obtain data about the operating system used, information about the type and version of the browser, the service provider user's Internet, IP address, date and time of use, possibly the manufacturer and type of mobile device, log files, file types, downloads, access, entry and exit of the Website.

This is done to ensure the correct operation of our website and traceability in the event of a security breach, as well as to evaluate the optimization of the website and analyze the use of our server. The data is stored on servers protected by both Microsoft Azure and Google Firebase. Only a few specially authorized persons who are involved with the technical, commercial or editorial support of the servers have access to this data.

The collection of data for the provision of our website and the storage of data in log files is essential for the operation of our website. The user of the website does not have the possibility to contest this.

Cookies

Our website uses cookies. Cookies are text files that are saved in the Internet browser or by the Internet browser on the user's computer system. When a user visits a website, a cookie may be saved on the user's computer.

a) Session cookies
We use cookies to make our website easier to use. Various elements of our website require the browser being used to also identify itself after a page change has been made.
Session cookies are a technical necessity but they are not absolutely necessary to display the website. Various functions of the website, for example, language settings, shopping cart, automatic filling of forms, login information, etc., cannot be used or cannot be used correctly without these cookies. As a result, the user of the website does not have the possibility to contest it. These cookies can be disabled through the browser settings. As the operator of the website, we have a justified interest in the use of this service. They will be removed when the browser session is closed.

b) Cookies for use of the website
Cookies for rank measurement collect information about how our website is used, for example, page calls or error messages. These cookies do not store information that can identify the user. The information collected is aggregated and therefore analyzed anonymously.

Google Analytics
We use Google Analytics to collect information about how visitors use our website. Google Analytics collects information such as how often users visit this site, what pages they visit, when they visit, and what other sites they used before entering this site. We use the information we obtain from Google Analytics only to improve the functionality of our website. Google Analytics collects only the IP address that was assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics sets a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, no one other than Google can use the cookie. Google's ability to use and share the information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (modified for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you when you visit this site again by disabling cookies in your browser.

Social networks
If you share our content via social media, for example by liking us on Facebook, following us, or tweeting about us on Twitter, those social media will record that you have done so and may set a cookie for this purpose.
In some cases, when a page on our website includes content from a social network, such as a Twitter feed or a Facebook comment box, those services may set a cookie even when you do not click a button. As is the case with all cookies, we cannot access those established by social networks, just as those social networks cannot access the cookies that we configure ourselves.

Newsletter / Emailing
You will receive a newsletter / emails from us with news and current information about our products if you subscribe to this service. For a subscription, we must save your email address, your first and last name, the country you are in, and an optional verification. We will also get the page on our website where you signed up for the newsletter. This data is collected for marketing purposes and we want to address you personally as our customer.
The data collected for the newsletter subscription will only be processed with your prior consent. You can revoke your existing consent at any time. You can do this by email or by clicking the unsubscribe button in the newsletter itself. The legality of the data processing that took place before its revocation remains unaffected.
The data provided for the subscription will be deleted when the subscription ends. If this data was provided elsewhere and for another purpose, it will remain with us. Your data will be kept until a revocation is sent.

Individualized emails
Individual or personalized emails are sent to some clients as part of individual marketing campaigns. This is done for marketing purposes based on the consent of the individual. The data collected for the pre-registration process or for the use of our demo version of an application will be saved and archived until you revoke it.

Direct mail authorization
The email address obtained for the purpose of purchasing goods or services on our website will be used for direct advertising of our own products and / or services. This is done for marketing purposes based on your consent. If you do not wish to receive direct advertising, you can revoke the use of your email address at any time. You can do this by email or by using the unsubscribe link in the newsletter itself. After your objection, the data will be completely deleted.
If you have given us your consent for us to pass your data to one of our partners, please note that your data will also be saved by this partner and a deletion of this data must be requested from the respective partner.

Registration in forms For the following processes, you can register with us and / or open a customer account: suggestions, demo downloads, pre-registration, beta tester, newsletter subscription.

The data provided through the contact form will be saved along with your contact information to process your inquiry, to be able to respond to follow-up inquiries or for contractual compliance purposes.

Personal data will only be transmitted to third parties to the extent necessary for the processing of the contract. Third parties can be, for example, a payment service provider or a logistics company. A larger data transfer will not take place or will only take place if you expressly authorize it.

If the processing of the data provided in the contact form is not necessary for the contractual performance, the processing will take place in accordance with your consent. Existing consent can be revoked at any time. Revocation can be done by email. The legality of the data processing that took place before its revocation remains unaffected.

Some of these services require the creation of a login with which you can log into a respective service to use it.

The data provided by you will remain with us until you request its deletion, revoke your consent or the need to save the data no longer exists. Required legal stipulations, in particular business and tax retention periods or burden of proof, remain unaffected. Once the legal retention periods have expired, all data will be deleted.

Recipients of your data inside and outside the EU / EEA
Various recipients within and outside the EU / EEA will receive the aforementioned personal information.

Recipients within RACA:
RACA - Costa Rica

Your personal data will not be disclosed to third parties without your express consent, unless it is necessary for the provision of the service or for the execution of the contract. However, it may be necessary to share your personal information with individual companies in your country that we use to provide the service. These are exclusively certified RACA associated companies responsible for their region, to which, of course, we have expressly advised to protect the privacy of our clients' personal data.

Possible particular risks, which cannot be excluded together with the transfer of data, are:

Possible risks that may not be completely avoidable in conjunction with data transfer are:
Your personal data may be processed beyond the intended purpose.
In addition, there is the possibility that you will not be able to assert or sustainably enforce your data protection rights, such as information, correction, deletion or transfer.

III. User rights
Information for those affected
Each affected person has the right to information, the right to correction, the right to erasure, the right to restriction of processing, the right to revocation; You can contact us at any time using the contact information in our Legal Notice.

Information to file a complaint

You have the right to file a complaint with RACA through the means you deem necessary, requesting the proper investigation of the problem caused, by using any of our services you agree to file a complaint with RACA before going to the authorized data protection supervisory authority. If RACA does not respond to you satisfactorily within a period of 30 days, you have the right to file a complaint with the corresponding authority regarding the processing of your personal data by us.

Information to revoke consent
The consent assigned to the processing of personal data can be revoked at any time. Please note that revocation cannot be done retroactively. The data processing that took place before your revocation will not be affected.

Your rights to the data processed for direct advertising
You have the right to revoke the processing of your personal data at any time. In the event of a revocation by you, your personal data will no longer be processed for direct advertising purposes. Please note that revocation cannot be done retroactively. The data processing that took place before your revocation will not be affected.

Information on revocation rights for weighting of interests
Insofar as we process your personal data based on a balance of interests, you can object to the processing at any time. When raising such an objection, we ask that you provide substantiated reasons why you do not want your personal data to be processed as we describe in this document. In the event of a justified objection, we will examine the circumstances and terminate the data processing, adapt the data processing or explain why we consider the data processing essential and worthy of protection.

Links to external websites
Our websites may contain links to external websites. Please note that this Data Protection Statement applies exclusively to RACA websites. We do not influence or in any way ensure that external websites comply with applicable data protection regulations.

Modifications to the Data Protection Declaration
We reserve the right to make modifications or amend this Data Protection Declaration in accordance with applicable data protection requirements.

This Privacy Policy is self-translated from Spanish, if you need absolute fidelity of the data, we recommend reading it in Spanish.